Cancellation & Refund Policy
How to cancel an order, what can be sent back, and how long the money takes to return.
Cancelling before dispatch
You can cancel any order before it leaves our counter. Call +91 98149 58295 with your order number and we will cancel it and refund the full amount, including GST. Most orders are packed the next working day, so the sooner you call, the simpler it is. If the order has already shipped, it is treated as a return instead.
Returns after delivery
Products may be returned within 7 days of delivery if defective or damaged. Products must be in original packaging with all accessories, manuals and warranty cards.
What cannot be returned
Software, opened consumables such as ink and toner, and customised orders cannot be returned. This is because a cartridge cannot be resold once its seal is broken. If a sealed cartridge is the wrong one for your printer, call us before opening it and we will exchange it.
How refunds are paid
Refunds are processed within 5-7 business days after the product has been inspected. The refund goes back to the payment method used for the order — a card or UPI payment is reversed to the same card or account. Bank processing can add a further 2-3 days at their end.
Warranty is separate
A fault that appears after the 7-day return window is a warranty matter, not a refund. All products carry HP's manufacturer warranty and claims are handled through HP directly. We will help you raise one — bring the product and the invoice to the showroom.
Cancelling or returning something?
Call the showroom with your order number and we will sort it out on the phone.
Jetage Computer Traders · SCO-12, 1st Floor, Sector 17-E, Chandigarh 160017 · Mon–Sat, 10am–8pm